This Privacy Policy for KickTick Tech L.L.C. (“KickTick,” “we,” “us,” “our”) describes how we collect, store, use, and share (“process”) your information when you use our services, products, and website www.kick-tick.com (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy and authorize the collection and processing of your data in accordance with the practices outlined here and in compliance with Law No. 06/L-082 on Personal Data Protection of the Republic of Kosovo and applicable international regulations.

If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. WHAT INFORMATION DO WE COLLECT?
We collect different types of personal data depending on how you interact with our Services:

1.1 Personal InformaHtion You Provide
We collect personal data that you voluntarily provide when you:

Register an account on our platform.
Purchase tickets through our Services.
Contact our support team or interact with us in any way.

This includes, but is not limited to:
Full name
Email address
Phone Number
Billing and Payment Details
Event Preferences and Interests

1.2 Information Collected Automatically
When you visit our website or use our Services, we may automatically collect:
Device and browser information (IP address, browser type, operating system).
Usage data (how you interact with our platform, page visits, search queries).
Cookies and tracking technologies (to improve our website experience).

1.3 Payment Information
We use third-party payment providers to process transactions securely. We do not store your full payment details. Payment providers may collect your credit/debit card information, billing address, and transaction details under their respective privacy policies.

1.4 Information from Third Parties
We may receive information about you from:
Social media accounts (if you log in through Google or Facebook).
Marketing partners who provide lead generation services.
Public sources (if legally required for fraud prevention or verification).

2. HOW DO WE USE YOUR INFORMATION?
We process your personal data to:
Provide and manage our ticketing services.
Process transactions and send purchase confirmations.
Communicate updates, promotions, and event-related notifications.
Improve website security and prevent fraudulent activities.
Analyze user behavior to enhance our platform’s experience.
We do not use your data for automated decision-making or profiling without your explicit consent.

3. LEGAL BASIS FOR PROCESSING DATA
We process your data under the following legal grounds:
Performance of a Contract: To fulfill ticket purchases and provide Services.
Legitimate Interests: For fraud prevention, security, and platform improvement.
Legal Obligations: To comply with Kosovo’s legal requirements.
User Consent: For marketing communications and optional services.
You have the right to withdraw consent at any time by contacting us.

4. DATA SHARING & THIRD PARTIES
We may share your personal data only when necessary:
4.1 With Event Organizers
If you purchase a ticket, your name and email may be shared with the event organizer for access and communication purposes.
4.2 With Service Providers
We work with payment processors, IT services, and analytics providers who may access your data only for necessary operations.
4.3 In Compliance with Legal Requirements
We may disclose data when required by law, such as to government authorities or law enforcement.

We never sell your personal data to third parties.

5. HOW DO WE PROTECT YOUR DATA?
We implement security measures, including:
Encryption of sensitive data (payment details).
Secure authentication methods (account logins).
Regular security audits to prevent data breaches.

Although we take strong precautions, no online system is 100% secure, and we encourage users to use strong passwords and avoid sharing sensitive details with unauthorized parties.

6. HOW LONG DO WE KEEP YOUR DATA?
We retain your data only for as long as necessary to:
Provide our Services and comply with legal requirements.
Resolve disputes, enforce agreements, or comply with tax laws.
Once data is no longer needed, it is securely deleted or anonymized.

7. USER RIGHTS UNDER KOSOVO’S PRIVACY LAW
You have the following rights regarding your personal data:
Access & Review – Request a copy of your personal data.
Correction – Request modifications to incorrect or incomplete data.
Erasure (“Right to be Forgotten”) – Request deletion of your data.
Objection to Processing – Restrict or object to certain uses of your data.
Data Portability – Request data transfer to another service provider.
Withdraw Consent – Stop receiving marketing emails at any time.

To exercise these rights, contact support.

8. COOKIES & TRACKING TECHNOLOGIES
We use cookies and tracking technologies to:
Improve user experience (e.g., remembering login sessions).
Personalize content and targeted advertisements.
Analyze traffic and user behavior to optimize Services.

Users can manage cookie preferences via browser settings.

9. CHILDREN’S PRIVACY
9.1 Our Services are not intended for children under 16 years old.
9.2 Users under 16 must obtain parental consent.
9.3 If we discover a minor has provided data, we will delete it immediately.

10. INTERNATIONAL DATA TRANSFERS
If our third-party service providers operate outside Kosovo, we ensure data protection measures comply with GDPR-equivalent safeguards.

11. PRIVACY POLICY UPDATES
We may update this Privacy Policy periodically. Any significant changes will be communicated via email or platform notifications. The latest version will always be available on our website.

12. CONTACT US
If you have questions about this Privacy Policy, you may contact us at:

Email: [email protected]
Address: KickTick Tech L.L.C., Str. Lordi Bajron, Republic of Kosovo